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ATTENTION AMAZON/FBA AND E-COMMERCE SELLERS:
Please Note: We cannot take responsibility of any item that is restricted to sell on Amazon or restricted to send to FBA. It is the buyer's responsibility to make
sure before buying that he/she is eligible to sell this Item on Amazon
and the item is not restricted to send to FBA. All sales are final, we are not responsible for any brand issues. Product quantity and availability subject to change at any time. Current deal is specific to this email only, additional inventory may be available. We will not be able to cancel any order for this reason after receiving a payment. We are not responsible for price fluctuation within Amazon's marketplace.
DISCLAIMERS AND LIMITATION OF LIABILITIES
The information contained in this website is on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by DWC or any DWC directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty.
Under no circumstances shall DWC be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the DWC website. This includes (but is not limited to) reliance on any information obtained from DWC which results in errors, damaged files, viruses or failed performance. Moreover, neither DWC Associates guarantee that use of DWC will be uninterrupted or without errors.
Newsletters and other DWC Generated Content:
All content on DWC, including archived newsletters, is for informational purposes only. DWC is not liable for any damages resulting from any actions taken as a result of its newsletter or other informational content. DWC shall not be responsible or liable for the accuracy, usefulness or availability of any information on the website or in DWC-generated emails, and shall not be responsible or liable for any business or legal decisions based on such information. Please consult a financial planner/legal professional before engaging in any business or legal-related activity.
Your Use of This Site
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will refrain from using DWC. Your use of www.DallasWholesaleCompany.com serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them.
Terms and Conditions Subject to Change
DWC reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.
PRICING AND PACKAGING
All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our showroom, but may vary. DWC reserves the right to make changes to the selling prices at any time without prior notice.
DWC always attempts to present and describe each item as accurately as possible. However because every computer monitor's configuration and display is different, we cannot guarantee that the color you see will match the actual product's color.
For items that are sold in an assortment of styles, sizes, shapes, colors, and varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product. It is also possible that not all assortments of certain products are available in inner pack orders at all times. There are some inner packs that are packaged only by certain kind of styles, sizes, shapes, colors, and varieties.
While DWC always strives to provide product information as accurately as possible, typographical errors may occur. DWC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.
UPC OR ASIN CODES
While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.
Some items marked as "Special" may be subject to quantity limitations per customer.
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.
Prices for DWC’s Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have "payment finalized" status within the indicated sale period. Orders finalized afterwards will reflect non-sale prices.
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.
Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.
Payments, Credit, Refunds, and Returns
Payment Methods for International Customers
Wire transfer is the most widely used method of payment for international customers.
All items are sold FOB from our warehouse in Dallas Texas, therefore the buyer is responsible to generate shipping labels and send to DWC.
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery access services such as a lift gate, call before delivery, or inside delivery. To avoid any "unexpected additional charges" it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.
Note: If you choose the "inside delivery" option you must also choose the "lift gate" option so the driver can unload your merchandise from the truck.
If for some reason we are billed for any "unexpected additional charges" we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.
Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.
International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. DWC will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.
REFUNDS AND RETURNS
All overpayments and refunds are automatically credited to the customers account with DWC. Most customers prefer to keep the credit on their account and apply it to their next order. If you prefer to get reimbursed for any credit balance in your account, please notify your salesperson or contact our customer service department. If a payment was originally made by a credit card, then the refund will be directly credited to the same card. For all other methods of payment, a check will be issued and sent to the name and address listed on the account. Please allow 1 to 2 weeks for changes to apply and be reflected on your account. Cancel or Returns are subject to a 20% restock fee.
If you are an international customer who's order is being sent to an international freight broker/freight forwarder, please provide your salesperson the following information fully and accurately:
Broker/forwarder name, contact name, booking number, phone number, and final destination address (country).
All of this information must be complete and accurate for us to process your order. Any missing or inaccurate information will result in an order delay, and may result in extra charges.
All international shipping that is less than one pallet is done via UPS (United Parcel Service). For orders that are one pallet or more, the customer must provide their own international freight forwarder.
We strongly advise that you locate a freight forwarder familiar with your country's import policies. This facilitates the international shipment and ensures a full understanding of what to expect with shipping and receiving. Simply provide the freight forwarder's full business information (contact person's name, address and phone number) and we will fully cooperate with them. *Please Note: DWC does not make any freight forwarder recommendations.
UPS (United Parcel Service)
If no freight forwarder is obtained, 95% of small international shipments go through UPS. Shipping rates are entirely contingent on the weight, cube and shipping destination. International orders sent via UPS will take approximately 2-3 weeks to arrive. You can get details about what UPS needs to ship to YOUR SPECIFIC country on this website: http://www.ups.com/ga/CountryRegs?loc=en_US
CONTAINER LOAD SHIPMENTS
Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process.
Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays. *Please Note: there is a $10,000 purchase minimum required for container consolidations.
Total amount of the order must be at least a minimum of US $500(excluding freight).
Once we receive your shopping cart order, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). We will need complete and accurate freight forwarder info to process your order. Once all necessary confirmations are obtained, your order is validated.
Please note: If you accept and pay for the UPS charges that come with your order online, we may not need to contact you in order to ship your order.
Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee that we have accepted your order for processing. Make sure that you see a reference number after you check out.
DWC reserves the right to limit quantities or reject any order you place with us without notice. In such cases, a salesperson will generally attempt to contact you with further details via email or phone.
DWC is committed to processing orders promptly based on shipping method, order size and ship-to point. Once we have all the necessary information and payment, your order will be finalized. Once the order is finalized, it will be shipped in 2 to 3 business days. Transit time may be 3 to 6 days, depending on the destination. Please read our order-processing delay section to know what to avoid and/or expect.
We strongly recommend that you place your order online at OCWholesales.com. However, if this is not possible, you may also place your order via fax. Please allow 2-3 additional days for fax order processing.
OUT OF STOCK
DWC prides itself in keeping sufficient quantities of every item in stock and updating the DWC website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled "Low Inventory" are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with DWC, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.
All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $500 is required.
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
Shipment of orders may be delayed if:
- We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder's address are required.
- We do not have complete payment.
- Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
- An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
- Customers cannot be reached during the final processing stage to confirm details.
- International customers do not provide billing and destination address.
- Unforeseen emergencies or natural disasters occur.
- The order is submitted during peak or holiday seasons.
Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. However, return customers will bear the cost of return shipping and a 20% restocking fee.
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, DWC can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from DWC . We will not ship any of the short shipped items to the customer.
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Claims for lost, damaged or defective merchandise must be reported to your DWC salesperson within two business days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 7 days to report and write a detailed claim, while international customers have 14 days. DWC may refer your claim to the freight company after reviewing it.
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form to submit your claim.
GENERAL CUSTOMER INFORMATION
California customers must possess and provide a copy of their reseller's permit and identification card before being allowed to finalize a purchase.
California Proposition 65
Information will be readily available for you to view should you have any questions or concerns about DWC products that may be subject to Prop 65 standards.
Your California Privacy Rights
DWC gathers and collects various types of personal information about customers and prospects both online and offline. California residents are allowed to request what and to whom your personal information is being disclosed. However, DWC does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall DWC experience. You will receive customized marketing information only if you customized your account details
Extra Documentation and Certifications
DWC will gladly provide most of the documentation usually required by international customers such as certificate of origin, certificate of authenticity, or legitimacy documentation. The buyer is entirely responsible for any additional documentation, transactions, certifications, and customs forms. Please contact your salesperson.
Although many of our products may be "CE" compliant there are still exceptions. DWC does not take any responsibility for providing this information if the international customer does not request it. The customer is entirely responsible for obtaining full CE information and details.
The login e-mail and password fields are both case-sensitive. This means that you must use the same arrangement of uppercase and lowercase letters as when you originally registered your account with DWC.
If you are still having trouble logging in, please double-check that you are using the right e-mail address.
If you cannot log in because you forgot your password, click on "forgot your password?" and a new temporary password will be emailed to you shortly. Once you are logged in with your new temporary password, follow the link to change your password back to the character sequence of your choice.
All customer information is exchanged and stored in a secure location. DWC does not sell or disclose shared online information to third parties.
Uncompleted Order Follow-up Emails
If you leave items in your cart without purchasing or deleting them, DWC reserves the right to send you bi-weekly reminder emails for a period of up to 60 days.
ONLINE USER FEEDBACK
DWC values all of your online feedback submissions. Whether you wish to refer a friend, rate or comment on a product, or voice your ideas and feedback, you can now do it all with a click of a button.
It is important for you to know that DWC does not censor or filter inappropriate language or behavior. DWC assumes no responsibility for the content of writing that is transmitted through the Refer to a Friend feature.
Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to DWC shall exclusively remain as property of DWC. DWC will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or any compensation to you.
Any transmission of content that violates any of our policies or applicable laws will be sanctioned as deemed appropriate. This includes but is not limited to impersonation of another person, profanity, indecency, pornography, invasion of privacy and publicity rights, abusive, harassment, threats, and inflammatory or otherwise questionable content.
We reserve the right to restrict or terminate your account and/or remove the user feedback you provide should we find violations.
DWC is not liable for the conduct, whether online or offline, of any user of the website or chat service.
DWC assumes no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of chat user communications.
DWC is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of email or media players on account of technical problems or traffic congestion on the Internet or at the website, including injury or damage to users or to any other person's computer related to or resulting from participating or downloading materials in connection with the website or in connection with the chat service.
User Agreement & Acknowledgement
By accessing and using this DWC website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the State of Nevada, United States of America.
All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, DWC, will remain binding and supersede those stated in the Terms and Conditions.